Refund policy

All purchases, or private session bookings, are made online and non refundable. These sessions are non-transferable within 24 hour notice and can only be transferred once to the next month.

It is your responsibility as the client to notify Rachel ("Trainer") of any physical or medical limitation which may require adaptations or special care before starting any program.  Trainer reserves the right to determine the non suitability of a client’s injury or condition and therefore ineligibility to book a session. It is therefore the responsibility of the client to determine this prior to purchasing any program or training session, as it is non refundable and only eligible for a transfer with 24 hour notice.

Trainer may offer alternatives to the value of the program but no refund will be given. If private sessions are missed due to non attendance, then this is done so at the responsibility of the client and will not be refunded or transferred.

Requested transfers for private session within 24 hours will be accepted upon communication of the Trainer. Only one transfer request can be made each month, which means if you can’t make the pre-booked session, you must reschedule and attend a different session or forfeit your booking investment.